1757452003a:10:{i:0;a:19:{s:2:"id";s:13:"complaint_001";s:9:"driver_id";s:12:"driver_67890";s:8:"priority";s:4:"high";s:8:"category";s:15:"driver_behavior";s:10:"updated_at";s:19:"2025-09-09 10:24:25";s:10:"created_at";s:20:"2024-01-15T10:30:00Z";s:11:"resolved_by";s:0:"";s:12:"complaint_by";s:8:"customer";s:6:"status";s:7:"pending";s:11:"description";s:199:"The driver arrived 15 minutes late and was very rude when I asked about the delay. He was also driving aggressively and made me feel unsafe during the ride. This is not the level of service I expect.";s:8:"order_id";s:10:"ride_12345";s:10:"order_type";s:4:"ride";s:11:"driver_name";s:12:"Ahmed Hassan";s:7:"user_id";s:10:"user_54321";s:12:"contact_info";s:23:"sarah.johnson@email.com";s:9:"user_name";s:13:"Sarah Johnson";s:11:"resolved_at";N;s:11:"admin_notes";s:0:"";s:5:"title";s:34:"Driver was rude and unprofessional";}i:1;a:19:{s:9:"driver_id";s:12:"driver_78901";s:11:"driver_name";s:11:"Mohamed Ali";s:11:"description";s:191:"I ordered a chicken burger but received a fish burger instead. When I called the restaurant, they said the driver took the wrong order. I had to wait another 45 minutes for the correct order.";s:8:"category";s:15:"service_quality";s:8:"order_id";s:14:"delivery_23456";s:8:"priority";s:6:"medium";s:12:"complaint_by";s:8:"customer";s:5:"title";s:20:"Wrong item delivered";s:11:"resolved_by";s:6:"system";s:11:"admin_notes";s:118:"[2024-01-15 09:15:00] admin@company.com: Contacted restaurant to verify order details. Investigating delivery process.";s:6:"status";s:8:"resolved";s:11:"resolved_at";s:27:"2025-09-09T21:05:36.211614Z";s:7:"user_id";s:10:"user_65432";s:10:"created_at";s:20:"2024-01-14T18:45:00Z";s:9:"user_name";s:10:"John Smith";s:10:"order_type";s:8:"delivery";s:10:"updated_at";s:19:"2025-09-09 21:05:40";s:12:"contact_info";s:20:"john.smith@email.com";s:2:"id";s:13:"complaint_002";}i:2;a:18:{s:11:"description";s:186:"The app showed the fare would be $12 but I was charged $18. The route taken was much longer than necessary and the driver seemed to be taking the longest possible path to my destination.";s:11:"admin_notes";s:241:"[2024-01-13 16:30:00] admin@company.com: Reviewed GPS route data. Confirmed driver took longer route. Refunded $6 difference to customer.
[2024-01-14 11:30:00] admin@company.com: Customer contacted and satisfied with resolution. Case closed.";s:11:"resolved_at";s:20:"2024-01-14T11:30:00Z";s:11:"resolved_by";s:17:"admin@company.com";s:12:"contact_info";s:20:"lisa.brown@email.com";s:7:"user_id";s:10:"user_76543";s:10:"order_type";s:4:"ride";s:5:"title";s:20:"Overcharged for ride";s:8:"order_id";s:10:"ride_34567";s:6:"status";s:8:"resolved";s:2:"id";s:13:"complaint_003";s:8:"priority";s:6:"medium";s:10:"created_at";s:20:"2024-01-13T14:20:00Z";s:12:"complaint_by";s:8:"customer";s:8:"category";s:15:"pricing_dispute";s:9:"user_name";s:10:"Lisa Brown";s:9:"driver_id";s:12:"driver_89012";s:11:"driver_name";s:11:"Omar Khaled";}i:3;a:18:{s:8:"priority";s:6:"urgent";s:10:"created_at";s:20:"2024-01-16T08:15:00Z";s:8:"order_id";s:10:"ride_45678";s:11:"admin_notes";s:0:"";s:6:"status";s:7:"pending";s:9:"user_name";s:12:"David Wilson";s:11:"resolved_at";N;s:12:"complaint_by";s:8:"customer";s:5:"title";s:26:"App crashed during payment";s:11:"driver_name";s:13:"Mahmoud Saeed";s:11:"description";s:161:"The app froze when I was trying to pay for my ride. I had to restart the app multiple times and the payment went through twice. Need refund for duplicate charge.";s:11:"resolved_by";s:0:"";s:8:"category";s:13:"app_technical";s:2:"id";s:13:"complaint_004";s:12:"contact_info";s:22:"david.wilson@email.com";s:7:"user_id";s:10:"user_87654";s:9:"driver_id";s:12:"driver_90123";s:10:"order_type";s:4:"ride";}i:4;a:18:{s:11:"resolved_at";s:20:"2024-01-13T10:20:00Z";s:10:"order_type";s:4:"ride";s:11:"resolved_by";s:19:"support@company.com";s:2:"id";s:13:"complaint_005";s:12:"contact_info";s:20:"emma.davis@email.com";s:10:"created_at";s:20:"2024-01-12T16:45:00Z";s:11:"admin_notes";s:204:"[2024-01-12 17:30:00] support@company.com: Contacted driver - reported car breakdown. Valid cancellation reason.
[2024-01-13 10:20:00] support@company.com: Provided ride credit to customer. Case resolved.";s:7:"user_id";s:10:"user_98765";s:12:"complaint_by";s:8:"customer";s:8:"priority";s:3:"low";s:8:"order_id";s:10:"ride_56789";s:9:"driver_id";s:12:"driver_01234";s:11:"description";s:173:"I waited 20 minutes for the driver and then he cancelled the ride without any explanation. Had to book another ride and was late for my meeting. Very frustrating experience.";s:5:"title";s:32:"Driver cancelled after long wait";s:11:"driver_name";s:12:"Hassan Ahmed";s:9:"user_name";s:10:"Emma Davis";s:8:"category";s:12:"cancellation";s:6:"status";s:6:"closed";}i:5;a:19:{s:11:"resolved_by";s:6:"system";s:10:"order_type";s:4:"ride";s:10:"updated_at";s:19:"2025-09-09 10:25:03";s:10:"created_at";s:20:"2024-01-15T20:30:00Z";s:9:"user_name";s:13:"Mark Thompson";s:8:"category";s:14:"safety_concern";s:6:"status";s:8:"resolved";s:12:"complaint_by";s:6:"driver";s:8:"priority";s:4:"high";s:8:"order_id";s:10:"ride_67890";s:5:"title";s:26:"Customer was inappropriate";s:11:"admin_notes";s:118:"[2024-01-16 09:00:00] admin@company.com: High priority safety complaint. Reviewing driver's report and ride recording.";s:2:"id";s:13:"complaint_006";s:11:"description";s:172:"The customer made inappropriate comments during the ride and refused to wear a mask despite policy requirements. Made me very uncomfortable and I had to end the ride early.";s:9:"driver_id";s:12:"driver_12345";s:11:"resolved_at";s:27:"2025-09-09T10:25:03.387930Z";s:12:"contact_info";s:23:"mark.thompson@email.com";s:7:"user_id";s:10:"user_09876";s:11:"driver_name";s:15:"Fatima Al-Zahra";}i:6;a:18:{s:8:"category";s:15:"service_quality";s:5:"title";s:25:"Food was cold and spilled";s:11:"description";s:162:"The delivery bag was not sealed properly and the food was cold when it arrived. Some of the soup had spilled all over the other items. Completely ruined the meal.";s:8:"order_id";s:14:"delivery_78901";s:7:"user_id";s:10:"user_19876";s:11:"driver_name";s:15:"Youssef Ibrahim";s:9:"user_name";s:12:"Rachel Green";s:10:"order_type";s:8:"delivery";s:2:"id";s:13:"complaint_007";s:11:"resolved_by";s:19:"support@company.com";s:11:"admin_notes";s:202:"[2024-01-11 20:00:00] support@company.com: Contacted restaurant about packaging standards.
[2024-01-12 14:45:00] support@company.com: Full refund processed. Driver retrained on food handling procedures.";s:10:"created_at";s:20:"2024-01-11T19:15:00Z";s:8:"priority";s:6:"medium";s:11:"resolved_at";s:20:"2024-01-12T14:45:00Z";s:12:"contact_info";s:22:"rachel.green@email.com";s:12:"complaint_by";s:8:"customer";s:9:"driver_id";s:12:"driver_23456";s:6:"status";s:8:"resolved";}i:7;a:18:{s:8:"order_id";s:10:"ride_89012";s:5:"title";s:35:"Payment deducted but ride cancelled";s:11:"driver_name";s:0:"";s:12:"contact_info";s:23:"michael.brown@email.com";s:12:"complaint_by";s:8:"customer";s:7:"user_id";s:10:"user_29876";s:10:"created_at";s:20:"2024-01-16T12:00:00Z";s:10:"order_type";s:4:"ride";s:2:"id";s:13:"complaint_008";s:9:"driver_id";s:0:"";s:11:"resolved_at";N;s:11:"admin_notes";s:0:"";s:8:"category";s:13:"payment_issue";s:11:"resolved_by";s:0:"";s:11:"description";s:176:"My payment was processed but the ride got cancelled automatically due to 'no drivers available'. The amount is still showing as deducted from my account. Need immediate refund.";s:9:"user_name";s:13:"Michael Brown";s:8:"priority";s:6:"urgent";s:6:"status";s:7:"pending";}i:8;a:18:{s:6:"status";s:11:"in_progress";s:8:"category";s:15:"service_quality";s:11:"resolved_by";s:0:"";s:2:"id";s:13:"complaint_009";s:10:"created_at";s:20:"2024-01-15T11:30:00Z";s:9:"user_name";s:12:"Jennifer Lee";s:11:"admin_notes";s:118:"[2024-01-15 14:20:00] admin@company.com: Scheduled vehicle inspection for driver. Temporary suspension pending review.";s:7:"user_id";s:10:"user_39876";s:8:"priority";s:6:"medium";s:5:"title";s:37:"Driver's vehicle was dirty and smelly";s:12:"complaint_by";s:8:"customer";s:11:"driver_name";s:14:"Khaled Mansour";s:9:"driver_id";s:12:"driver_34567";s:10:"order_type";s:4:"ride";s:12:"contact_info";s:22:"jennifer.lee@email.com";s:11:"description";s:161:"The car was very dirty inside and had a strong cigarette smell. The seats were stained and there was trash on the floor. This is unacceptable for a ride service.";s:11:"resolved_at";N;s:8:"order_id";s:10:"ride_90123";}i:9;a:18:{s:2:"id";s:13:"complaint_010";s:5:"title";s:33:"Unable to contact delivery driver";s:10:"created_at";s:20:"2024-01-16T19:45:00Z";s:12:"contact_info";s:24:"robert.johnson@email.com";s:8:"order_id";s:14:"delivery_01234";s:7:"user_id";s:10:"user_49876";s:9:"user_name";s:14:"Robert Johnson";s:11:"resolved_by";s:0:"";s:11:"description";s:178:"The driver marked the order as delivered but I never received it. When I tried to call the driver, the number was not reachable. Suspect the order was delivered to wrong address.";s:8:"category";s:15:"service_quality";s:11:"driver_name";s:10:"Ali Hassan";s:12:"complaint_by";s:8:"customer";s:10:"order_type";s:8:"delivery";s:6:"status";s:7:"pending";s:9:"driver_id";s:12:"driver_45678";s:8:"priority";s:4:"high";s:11:"resolved_at";N;s:11:"admin_notes";s:0:"";}}