1757452265a:19:{s:7:"user_id";s:10:"user_54321";s:10:"updated_at";s:19:"2025-09-09 10:24:25";s:9:"user_name";s:13:"Sarah Johnson";s:11:"admin_notes";s:0:"";s:8:"category";s:15:"driver_behavior";s:10:"order_type";s:4:"ride";s:8:"order_id";s:10:"ride_12345";s:11:"description";s:199:"The driver arrived 15 minutes late and was very rude when I asked about the delay. He was also driving aggressively and made me feel unsafe during the ride. This is not the level of service I expect.";s:11:"resolved_at";N;s:11:"resolved_by";s:0:"";s:12:"complaint_by";s:8:"customer";s:2:"id";s:13:"complaint_001";s:9:"driver_id";s:12:"driver_67890";s:12:"contact_info";s:23:"sarah.johnson@email.com";s:5:"title";s:34:"Driver was rude and unprofessional";s:11:"driver_name";s:12:"Ahmed Hassan";s:6:"status";s:7:"pending";s:8:"priority";s:4:"high";s:10:"created_at";s:20:"2024-01-15T10:30:00Z";}